Return policy & Exchange

What is the return policy?

Please note that all our products are original and are supplied directly from the original manufacturer. Before shipping your order, we inspect its quality to minimize any chances of issues with the ordered products.
However, Nefro Glow offers its customers a simple return policy, where you can raise a return/exchange request for a product within 7 business days of its delivery, only in case of a damaged/missing/incorrect product . Products that have been opened or used will not be accepted.
In case of returning promotional items, the entire promotion will be returned.
Nefro Glow is responsible for refunding only the amount paid by the customer for orders paid in advance with electronic payment cards, if the refund reason meets the terms and conditions mentioned on the website.
An order cannot be canceled after the shipping policy has been issued or if the shipment has been handed over to shipping companies. If the customer does not wish to receive the shipment, they must contact the shipping company and inform them of their unwillingness to receive it. After the shipment returns to us, the customer will bear the shipping cost.

How to return a product?

In case of receiving a damaged / missing / incorrect product. Products that have been opened or used are not accepted:

First: Please send an email to the customer service team or through Instagram and Facebook messages within 7 business days of receiving the product.
Second: Please send your order number, email, and a photo/video of the product for reference.
Third: According to our policy mentioned above, our shipping company will contact you within 2 to 7 business days.

Fourth: Once we receive the product in its original, sealed, and unused packaging, the product cost will be refunded to the customer within 7-14 business days from the date of receiving the product through any e-wallet (Vodafone Cash - Orange Cash - Etisalat Cash... etc.) or bank account if the customer paid upon delivery, and the amount will be refunded via Visa or Mastercard if the customer completed the payment through them.